Our application provides you with a fast and convenient way to buy tickets and manage your personal account information.

• OVERVIEW

• What is MyProVenue?

  MyProVenue is your personal online account manager, available from your desktop computer or anywhere you travel via your mobile device.

  Using MyProVenue, you can view your tickets, take various actions on your tickets, and display a barcoded ticket on the screen of your mobile device for entry into the venue.

  MyProVenue also allows you to edit your account settings and maintain a list of friends.

• What Actions Can I Take on Tickets?

  The most common action is viewing your tickets digitally on the display of your mobile device for entry into the venue.

  In addition, you can...

  • buy tickets for single events.
  • forward digital tickets to friends, allowing them to attend the event.
  • use MyProVenue features to manage account settings, such as editing payment cards or changing your password.

• BUYING TIPS

• Using Seat/Section Filters

  The seat/section filters are designed to rapidly narrow down results to those that meet your criteria:

  • Coupon – Enter coupon code.
  • Sort Results By – Set the list order of section tiles, lowest price at the top ("ascending") or highest price at the top ("descending").
  • No. of Tickets – Select the number of tickets that you wish to purchase.
  • Price Range – Select a minimum and maximum seat price.
  • Additional Seating Options – Use a checkbox to apply an optional criterion (accessible seating, for example).
  • Reset – Restore all filter settings to their default state.

  Changing the filter options will reset the venue map and adjust the section list to show you only those tiles (venue sections) that meet the updated criteria.

  Access to Filter Options

  On a tablet in landscape view or a desktop computer, the filter options are always visible.

  On a smaller device, such as a smartphone, select the filter icon to re-display the filter options as needed.

• Using the Venue Map

  The venue map highlights venue sections that have available seats.

  Smartphone or Tablet

  Use familiar gestures to interact with the venue map:

  • Tap – Tap a highlighted map section to zoom in on the section. Tapping again zooms back out.
  • Double Tap – Double tap anywhere on the venue map to zoom in on an area. Double tap several times to increase the zoom level.
  • Pinch – Pinch your fingers together to zoom out on the venue map.
  • Spread – Spread your fingers apart to zoom in on an area on the map.
  • Drag – Hold a finger on the map and drag to shift your view of the map to neighboring sections.

  Desktop Computer or Laptop

  Use the mouse to interact with the venue map:

  • Click – Click a highlighted map section to zoom in on the section. Tapping again zooms back out.
  • Mouse Wheel or Track Pad (Mac), if available – Scroll the mouse wheel or use two fingers on the track pad to zoom in and out of an area of the venue map.
  • Click and Drag – Click and hold the mouse button while moving the mouse to shift your view of the map to neighboring sections.

• Viewing Availability in Different Sections

  Interact with the venue map to view details for different areas of the venue:

  • Use the pinch gesture or the mouse wheel/track pad to zoom out and find other venue sections.
  • Touch/click and drag to move to other areas of the venue that contain availability matching your filter criteria.
  • Use the filter options to reset your selections, as needed.

  The venue map highlights sections of the venue that meet your current filter settings.

  Only those sections that are currently highlighted on the map are selectable in the list of section tiles. Making your seat/section filters less restrictive may offer additional seating options.

• Interactions & Symbols

  Use the following information and symbols to guide your selections.

  Once you have selected an event and applied seat filters, the screen displays a scrollable list of panels or "tiles."

  Each tile...

  • represents an individual venue section.
  • displays the section name/number.
  • displays the price of seats in the section (see example below).

  When you have found a venue section that meets your requirements...

  1. Tap or click the tile. A colored bar appears on the left side of the tile.

     

  2. Tap or click the tile again to select it for checkout.

     

     (To de-select the tile, tap or click another tile or use the filter options to reset your selections.)

  3. Once you have displayed the "Checkout" overlay on a tile, tap or click the tile to proceed.

  Symbols in Section Tiles

  A section tile may display the following symbols:

  	The binoculars symbol is interactive. Tap or click the binoculars, where available, to display a photograph of the point-of-interest as viewed from the venue section.
  	The section includes aisle seats.
  	The section includes accessible seating.
  	The pencil symbol indicates that an edit option is available.

  Symbols in the Shopping Cart

  Once you have selected seats, the shopping cart displays the following symbol:

  In the shopping cart, the gear symbol provides options, such as cancelling an order or removing tickets.

• Selecting a Venue Section

  Once you have selected an event and applied seat filters, the screen displays a scrollable list of panels or "tiles."

  • Each tile identifies a venue section with available seats based on your filter criteria.
  • The section list is sensitive to your venue map selections.
  • Explore the venue map; tap or click any area of the map to display the corresponding tiles in the section list.

  When you have found a venue section that meets your requirements...

  1. Tap or click the tile in the section list. (The section is highlighted on the venue map.)
  2. Tap or click the section tile again to display "Checkout" over the tile.
  3. Tap or click the "Checkout" tile.
  4. You are prompted to log in if necessary before choosing ticket types (Adult or Senior, for example).

  As an alternative to selecting an individual section tile, you can select the BEST SEATS AVAILABLE tile to view seats automatically selected by the system.

• Selecting Ticket Types

  Once you have selected a tile (venue section) with the "Checkout" overlay, you can set/change a seat quantity per ticket type.

  For example, you might set two tickets as an "Adult" ticket type and two tickets as a "Child" ticket type.

  Each ticket type displays as a separate tile. The example below shows two tickets priced at $15.00 each for an "Adult" ticket type.

  

  Review the available ticket types, and then...

  1. Tap or click the number to the right of the ticket type description to select a seat quantity per ticket type.
  2. Tap or click ADD TICKETS TO CART to proceed to the payment screen.

• Selecting "Best Seats Available"

  As an alternative to selecting a specific venue section from the list, selecting the "Best Seats Available" tile allows you to purchase seats chosen automatically by the system.

  Selecting the "Best Seats Available" tile prompts you to log in if necessary, and advances you to the shopping cart.

• E-tickets

• Using e-tickets for stadium entry

  Login to your MyProVenue account and click the menu icon at the top right. Choose “My Tickets” from the drop-down list of options then click “View Ticket Inventory” and choose the relevant event to display your tickets for that event.

  Click the ticket you wish to enter the stadium with and that ticket and barcode will be displayed. Show the screen at the stadium and the barcode is scanned and entry permitted, provided the barcode has not already been used and that you are in the correct area of the stadium.

• Forwarding tickets to friends

  Tickets you have bought online can be forwarded to the MyProVenue accounts of friends (or family members) so that they can use their own mobiles to enter the stadium. Once you have forwarded a ticket you will no longer have the barcode on your own mobile, so you cannot use the ticket yourself unless you “recall” it (see below).

  First, display the ticket you want to forward by logging in, clicking the menu icon at the top right and choosing “My Tickets”. Click “View Ticket Inventory” then choose the relevant event:

  Click the ticket you wish to forward and that ticket will be displayed. Click the “FORWARD” button. You will see your friends list so select a friend and click FORWARD TICKETS. An email is sent to your friend and to yourself.

  If you want to add a new friend, click ADD FRIEND before you forward.

• What does the recipient see?

  The recipient receives an email giving the details of the forwarded ticket(s). There are three links in the message:

  1. 1. A link to accept the ticket(s) - If your friend clicks the accept link and he already has an account on the ticketing system, the tickets are added to his ticket inventory and he can use them at the stadium, from his mobile device, in the manner described in this manual. If he does not have an account then he will be asked to create one in order to see his tickets.
  2. 2. A link to return the ticket(s) - If he clicks the return link, he can select any or all of the tickets you forwarded and return them to you. Both of you will receive a confirmation email and you will find that the ticket(s) are back in your inventory and you may forward it/them to someone else or use it/them yourself.
  3. 3. A link to send you a message - He can send you a message to thank you, or otherwise, for forwarding the ticket(s).

  If you have multiple accounts, a password change applies to all accounts with the same email address (user name).

• Adding Friends

  To add friends to your list either click ADD FRIEND during the forwarding process or click the icon at the top right, choose “My Accounts” then “Manage Friends”. Click ADD FRIEND at the bottom of your list and input the friend’s name and email address.

  You can delete friends from your list but you cannot amend their details.

• Recalling tickets

  If, for any reason, you wish to recall an unused ticket, display the ticket (in the manner described earlier) and if it has been forwarded you will see a Recall button at the bottom. Click this button and your will both receive an email to confirm the recall. The ticket will be removed from your friend’s inventory and will be available in your own once again.

• Account Management

• Can I log in with a numeric account ID?

  To log in from a mobile device, you must use the email address associated with your account.

• What happens when I change an account email address?

  The new email address becomes your user name and is required to log into your account. The system also uses the new email address for password resets and related activities.

• What if I don't have a MyProVenue account?

  A MyProVenue account is required to purchase tickets. You can select an event and search for tickets. However, you are prompted to create a MyProVenue account as a condition for locking seats and completing your ticket purchase.

• How do I retrieve my MyProVenue account password?

  Use the link provided at the MyProVenue login screen to reset your password:

  1. A temporary password is sent to your account's email address.
  2. Log in using the temporary password.
  3. When prompted, create a new password.